Terms & Conditions

These Terms and Conditions govern the relationship between Best Solutions Accounting Ltd ("we", "us", "our") and you, the client ("you", "your"), for the provision of accounting, tax and related professional services in the United Kingdom.

Contact: uk.accounting@yahoo.com

We provide the following services, subject to these terms:

• Self Assessment tax return preparation and HMRC submission
• Making Tax Digital (MTD) support and quarterly submissions
• VAT return preparation and submission
• CIS (Construction Industry Scheme) returns and support
• Payroll processing and PAYE submissions
• Limited company accounts and corporation tax
• Bookkeeping and financial record keeping
• HMRC correspondence support and letter analysis
• AI-powered tax guidance (general guidance only — see Section 8)

The specific services, scope and fees applicable to your engagement will be confirmed in a separate engagement letter or written agreement.

Our professional engagement begins when we confirm in writing that we have accepted your instruction. We reserve the right to decline any engagement without providing a reason.

You are responsible for providing us with accurate, complete and timely information. We act on the information you provide and cannot be held responsible for errors arising from incomplete or incorrect information supplied by you.

Any changes to the scope of your engagement must be agreed in writing by both parties before additional work commences.

As our client, you agree to:

• Provide all information, documents and records necessary for us to carry out our services promptly and accurately
• Notify us immediately of any changes to your circumstances that may affect your tax position (e.g. change in income, new business activity, change of address)
• Review all documents we prepare on your behalf before they are submitted to HMRC or Companies House
• Sign or approve all submissions within the agreed timeframes
• Pay our fees in accordance with Section 5
• Keep your client portal login credentials secure and not share them with third parties

Our fees are as set out on our website or as agreed in your engagement letter. Unless otherwise agreed:

• Fees are quoted in pounds sterling (GBP) and exclusive of any applicable taxes
• Invoices are due for payment within 14 days of the invoice date
• We reserve the right to pause or cease work on your account if payment is overdue
• Late payments may incur interest at 8% per annum above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998
• Additional work outside the agreed scope will be charged at our standard hourly rate, confirmed to you in advance

We reserve the right to review our fee schedule annually. We will give you at least 30 days' written notice of any fee increase.

We treat all client information as strictly confidential. We will not disclose your information to any third party without your consent, except:

• Where required by law (e.g. anti-money laundering legislation, court orders)
• To HMRC or Companies House in the course of carrying out your instructions
• To our technology service providers (see our Privacy Policy) who are bound by confidentiality obligations

Our confidentiality obligations survive the termination of our engagement.

We will carry out our services with reasonable skill and care in accordance with applicable professional standards.

Our total liability to you for any losses arising from our services shall not exceed the total fees paid by you to us in the 12 months immediately preceding the claim.

We are not liable for:

• Losses arising from inaccurate, incomplete or late information provided by you
• HMRC decisions, penalties or interest where you have not followed our advice or have failed to provide information in time
• Indirect, consequential or special losses of any kind
• Losses arising from matters outside our reasonable control (force majeure)
• Advice given outside the scope of our engagement

Nothing in these terms limits our liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

Our website and client portal include an AI-powered tax assistant. Please note:

• The AI assistant provides general guidance only and does not constitute professional tax advice
• AI responses may not reflect the most current HMRC rules, rates or deadlines
• The AI assistant is not regulated by HMRC or any professional body
• You should not rely solely on AI responses for tax decisions — always confirm with one of our qualified accountants
• We accept no liability for any loss arising from reliance on AI assistant responses

HMRC Letter Analysis (available in the client portal) is an AI-assisted tool designed to help you understand correspondence. It is not a substitute for professional advice. For any HMRC letter with a deadline or penalty, please contact us directly.

All content on our website, including text, design, graphics and software, is owned by or licensed to Best Solutions Accounting Ltd and is protected by UK copyright law.

Documents and reports we prepare for you as part of our services are provided for your personal or business use only. You may not reproduce, distribute or commercially exploit them without our prior written consent.

As a UK accounting firm, we are required to comply with the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. We may be required to:

• Verify your identity (and that of any beneficial owners) before commencing our engagement
• Report suspicious activity to the National Crime Agency (NCA) in certain circumstances, without notifying you
• Decline to act for you or terminate our engagement if we are unable to complete required due diligence

Either party may terminate the engagement by giving 30 days' written notice to the other. We may terminate immediately where:

• You fail to pay fees when due
• You provide false or misleading information
• We are required to do so for legal or regulatory reasons
• Continuing the engagement would compromise our professional obligations

Upon termination, all outstanding fees become immediately due and payable. We will return your original documents promptly upon receipt of all outstanding fees.

We aim to provide an excellent service. If you are dissatisfied with any aspect of our work, please contact us at uk.accounting@yahoo.com.

We will acknowledge your complaint within 5 business days and aim to resolve it within 28 days. If we cannot resolve your complaint to your satisfaction, you may refer it to the relevant professional body.

These Terms and Conditions are governed by and construed in accordance with the law of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We may update these Terms and Conditions from time to time. The updated version will be published on our website with a revised "last updated" date. Continued use of our services after changes are published constitutes acceptance of the revised terms.

For significant changes affecting your engagement, we will notify you by email with at least 14 days' notice.